Frequently asked questions
How long does shipping take?
We typically process orders within 1–2 business days. Delivery usually takes 5–7 business days for standard shipping and 2–3 business days for express shipping. You'll receive a tracking number via email once your order is dispatched.
What is your return and refund policy?
We offer a 30-day hassle-free return policy. If you're not 100% satisfied with your purchase, simply contact us at support@mystore.com within 30 days of receiving your order and we'll arrange a return or exchange. Items must be unused and in original packaging.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking link. You can click the link to track your package in real time. If you haven't received a tracking email within 3 business days, please contact our support team.
What payment methods do you accept?
We accept all major payment methods including:
- 💳 Visa, Mastercard, American Express
- 🍎 Apple Pay & Google Pay
- 💰 PayPal
- 🏦 Bank Transfer
All transactions are secured with SSL encryption for your safety.
Can I change or cancel my order after placing it?
You can change or cancel your order within 24 hours of placing it by contacting us at support@mystore.com. After 24 hours, your order may already be processed and dispatched, in which case you'll need to follow our return process once it arrives.